Shipping and delivery policy

 
The Coffee Quest Europe (International Direct Sourcing B.V.) stores coffee in third-party warehouse Nico Koot Int. in Zoeterwoude, The Netherlands.

To arrange pallet transport to your doorstep please contact your account manager for a quote. Only in case of transport inside the European Union.

To pick-up your invoiced coffee (in person or transporter) the customer will need to present the Release document at location. The Release will specify the pick-up details to the driver.

Payment must be received in advance of shipment or release, unless credit terms are agreed upon with The Coffee Quest.

Terms of Delivery: Free Carrier (FCA)
Payment terms: Net cash against invoice upon delivery

Minimum Order Quantity: 1 unit (bag or box)
Maximum weight pallet: 660kg

All coffee is packed on EUR pallets and wrapped and strapped if needed for stability. No return logistics (e.g. pallet exchange) is provided for the purchased pallet.

General Conditions from European Standard Contract for Coffee apply (ESCC, 2018 edition): https://www.ecf-coffee.org/wp-content/uploads/2021/04/European-Standard-Contract-for-Coffee-ESCC-2018-edition-as-amended_Feb-21.pdf